Flanagan Foodservice Inc.

Reviews of Flanagan Foodservice Inc.

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  Karri E Added 2017-06-26

  ★ ☆ ☆ ☆ ☆
  Terrible customer service. Called and left a message with a sales rep to call me back as I was interested in doing business with their company. No return call. I left another message 2 days later. No return call. I called and spoke to the receptionist and asked if I had to deal with that sales rep as I haven't heard back from my messages. She advised me "yes, you have to deal with your assigned sales rep". Left another message and this time she called me back. We had a good conversation and I told her what I wanted. She said she would look into in and get back to me asap. She followed up with an email and I thought that was really professional. I changed my mind for a week and gave her the benefit of the doubt. That changed quickly as I did not hear back for exactly 7 days so I sent an email asking for her to follow up. Nothing. I sent one 2 days later asking her to respond and let me know. Nothing. The next day after that I called and spoke to her manager. I explained what I wanted and explained the situation with this sales rep not getting back to me. He assured me that he or she will find out if they could get what I need and he or she will call me back. 2 days later she called me back and told me it wasn't possible to get what I wanted. I asked her to check with the company again because they are the ones that sent me to Flannigans in the first place because they do in fact carry the line of product I needed. She said she would check again and get back to me asap. That was 1 month ago. Brutal.

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About flanagan.ca

Flanagan Foodservice - Canadian owned food service distributor in Ontario serving over 6,000 customers.
Proudly Canadian and family-owned, Flanagan's is the largest Canadian owned, independent foodservice distributor in the country. We provide full service to more than 6000 restaurants and foodservice operations in Ontario.
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